Returns & Refunds

Articles

What is your returns policy?

We are so sorry that your items are not suitable for you. We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days from the date of delivery. For sale and online sample sale items

How do I return an item?

Sorry, your order wasn't quite right for you. Of course, you're more than welcome to return it to us for a refund. Returns are super straightforward - please check out our Returns page for further information on how to return your item. If there's an

How long will my refund take?

Your return will be refunded within 14-16 working days of your order arriving back at our warehouse.

Can I return two separate orders in one package?

To process your return as efficiently as possible, please create a separate return for each order and use the return label provided for each package.

My return label is not working, what should I do?

Please contact us here if you are experiencing issues with your return label.

Can I return or exchange a gift?

If your item was a gift you received, please head to our returns portal here, and select Start Gift Return. Currently, we do not offer exchanges, but we can offer you a gift voucher to use on our website, once you have returned your gift. We do need

Can I return a product if it has embroidery on it?

Unfortunately, we cannot accept returns for items that have been personalised with embroidery unless there is a fault with the product or the embroidery itself.

Can I get a price adjustment for an item I’ve already purchased?

From time to time, TBCo may offer sale or discount promotions. We understand that missing a promotion can be frustrating, however we're unable to offer refunds as a result of a sale, discount or update to pricing. To be the first to know about any up

Do I need proof of postage?

Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about y