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TBCo

TBCo Frequently Asked Questions

What is your returns policy?

How do I return an item?

How long will my refund take?

Can I return two separate orders in one package?

My return label is not working, what should I do?

Can I return or exchange a gift?

Can I return a product if it has embroidery on it?

Can I get a price adjustment for an item I’ve already purchased?

Do I need proof of postage?

US & Canada

How do I create a return?

Returns & Refunds

Where does this store ship to?

Tracking and updating your order

How to track my order?

My order has been shipped, but I did not receive a tracking link?

PO Boxes and Armed Forces addresses

How are my items packaged?

Is the packaging sustainable?

How long does shipping take?

How much is delivery?

Next day delivery conditions

My tracking link is not working?

UK & Rest of World

Australia

Who pays for import duties and taxes?

Shipping & Delivery

Can I cancel or make changes to my order?

My order arrived with incorrect/missing embroidery?

How to add a Gift Message to my order?

I placed more than one order, can they be shipped together?

Why have I been informed the item I ordered is not available?

I want to pay in GBP, but it is not allowing me to check out

I received a fraud verification email

Why has no one responded to my message yet?

What do I do if I received the wrong item?

A item is missing from my order

I have received a faulty/damaged item

How does pre-order work?

Order Queries

Where are your blankets and scarves made?

What's the difference between a Blanket Scarf & a Small Blanket?

Why aren't they all made in Scotland?

I can't find my family's Clan Tartan on your website - do you not carry all tartans?

When will an item be re-stocked?

Why is my product a different colour to the website?

What to do if my product is faulty?

My product is faulty, but my purchase is outside of the 30 days return?

My product is faulty, but my purchase was more than 6 months ago?

When will Triangle Scarves be re-stocked?

What are the differences in wool types?

What does recycled wool mean?

What is the best way to care for wool?

Which wool type is the softest?

Is your wool cruelty free?

Is your cotton sustainably sourced?

Where is your wool sourced from?

What are the 30% recycled fibres in your recycled blankets?

What dye do you use on your wool?

Natural and Recycled Fibres

What are your different blanket sizes and options?

What are your different scarf sizes?

Do we offer custom size products?

Why do some items appear with a sale price and full price option?

How can I add a picnic carrier to my picnic blanket?

Product sizing

Product Questions

Why is my Welcome 10% discount not working?

Will you be having any sales? Where may I find a discount?

Do we offer student discount?

Do we offer Blue Light/NHS discount?

Sales & Discounts

How does embroidery work?

Why can't I add embroidery to a certain product?

Do you embroider logos?

What characters can be embroidered?

Embroidery

Do you offer bulk order discounts?

Do you offer corporate/employee/business gifting?

How do I become a Wholesale stockist?

Where is your store?

What are your opening times?

Can I return/exchange orders?

Can I collect an online order?

Do you stock all products in the shop?

TBCo Store

What is TBCo Ai Assistant?

Common questions about our Edinburgh store

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Categories

Returns & Refunds

Shipping & Delivery

Order Queries

Product Questions

Sales & Discounts

Embroidery

B2B

TBCo Store

What is TBCo Ai Assistant?