We offer a complimentary gift note at checkout, you can find the option to add one in your cart. Just tick ‘Add a free gift note’ you can then type your message. Please note, it is not always possible to make changes once a order is placed. We may no

<p dir="ltr" id="isPasted" style="text-align: center;"><span style="text-decoration: none; color: rgb(60, 56, 53);">We offer a complimentary gift note at checkout, you can find the option to add one in your cart.</span></p><p style="text-align: center;"><span style="color: rgb(60, 56, 53);"><br></span></p><p dir="ltr" style="text-align: center;"><span style="text-decoration: none; color: rgb(60, 56, 53);">Just tick &#x2018;Add a free gift note&#x2019; you can then type your message.&#xA0;</span></p><p dir="ltr" style="text-align: center;"><span style="color: rgb(60, 56, 53);"><br></span></p><p style="text-align: center;"><span style="color: rgb(60, 56, 53);"><em>Please note, it is not always possible to make changes once a order is placed. We may not be able to add or amend a gift message.</em></span></p><p><span style="color: rgb(60, 56, 53);">&#xA0;</span></p><p><img src="https://attachments.gorgias.help/0l9dY2VKQje7rZkL/hc/0l9dY2V5OW6rZkLp/2024071215-f80bcb88-81fb-4d58-bc3f-b4fd61786ca5-4306c8bf-8d16-4328-bae2-d85260803fc8.png" style="width: 638px;" class="fr-fic fr-dib"></p><p><br></p>

How to add a Gift Message to my order?

Once your order has been placed it is unlikely we are able to make changes. Our warehouse are super speedy, so it can be difficult to make amendments even shortly after your order has been placed. Sadly we are unable to add product or swap the existi

<p><span style="color: rgb(60, 56, 53);">Once your order has been placed it is unlikely we are able to make changes. Our warehouse are super speedy, so it can be difficult to make amendments even shortly after your order has been placed.&#xA0;</span></p><p><span style="color: rgb(60, 56, 53);">Sadly we are unable to add product or swap the existing items in your order, once it has been placed.</span></p><p><span id="isPasted" style="text-decoration: none; color: rgb(60, 56, 53);">We&apos;ll always endeavour to make these changes where possible, so please reach out to our team <a href="https://tartanblanketco.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><u>here</u></a>.</span><span style="color: rgb(60, 56, 53);">&#xA0;</span></p>

Can I make changes to my order?

We can't currently combine separate orders into one shipment. If you place multiple orders, each will be shipped individually and processed as a separate purchase. To receive all your items in one  shipment, be sure to add them into the same order.

<p>We can&apos;t currently combine separate orders into one shipment.</p><p>If you place multiple orders, each will be shipped individually and processed as a separate purchase. To receive all your items in one &#xA0;shipment, be sure to add them into the same order.</p><p><br></p><p><br></p>

I placed more than one order, can they be shipped together?

We are so sorry to hear this. Please contact us and provide the information below, and our team will look into this:

<p>We are so sorry to hear this. Please <a href="https://tartanblanketco.com/pages/contact-us" id="isPasted" rel="noopener nofollow noreferrer" target="_blank">contact us</a> and provide the information below, and our team will look into this:</p><ul><li>Name and order number&#xA0;</li><li>Clear images of the product the embroidery issue has occurred&#xA0;</li><li>A clear image of the shipping label</li></ul>

My order arrived with incorrect/missing embroidery?

Our warehouse are super speedy, so it can be difficult to make amendments or cancel a order once it has been placed. We'll always endeavour to make these changes where possible, so please reach out to our team here. Sadly we are not always able to st

<p id="isPasted"><span style="color: rgb(60, 56, 53);">Our warehouse are super speedy, so it can be difficult to make amendments or cancel a order once it has been placed.</span></p><p><span style="text-decoration: none; color: rgb(60, 56, 53);">We&apos;ll always endeavour to make these changes where possible, so please reach out to our team <a href="https://tartanblanketco.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><u>here</u></a>.</span><span style="color: rgb(60, 56, 53);">&#xA0;</span></p><p><span style="color: rgb(60, 56, 53);">Sadly we are not always able to stop order from being shipped, but you are welcome to <a href="https://tartanblanketco.com/pages/returns" rel="noopener noreferrer" target="_blank"><u>return</u></a> your order for a full refund.&#xA0;</span></p><p><br></p>

Can I cancel my order?

In exceptional circumstances of high demand (limited edition collaborations and limited quantity restocks) it is possible for our system to oversell an item. Placing an order does not guarantee product availability in these cases. If this happens, we

Why have I been informed the item I ordered is not available?

Once an order is placed it is unlikely we will be able to make changes. Please contact us here with your order number and new address and we will try our best to help.

Can I change the delivery address, once my order has been placed?

Any orders being shipped to another country do have to be placed through the relevant website. Unfortunately we are unable to place an order in GBP and ship it outside the UK.

I want to pay in GBP, but it is not allowing me to check out

Our system provider will raise any orders that are suspected of fraud. Our team will reach out to you to help verify the fraud hold. Please contact us here if you are unsure if the email is legit.

I received a fraud verification email

As a UK based brand we are online from:. 9am to 5pm (GMT)  |  Mon, Tue, Wed, Fri. 10am to 5:30pm (GMT)  |  Thurs, Sat. Our team aim to respond to all emails within 72 hours, and we'll try to get back to you as soon as possible. If you have not receiv

Why has no one responded to my message yet?

<div data-block="true" data-editor="csbu1" data-offset-key="ek0k3-0-0" id="isPasted"><div data-offset-key="ek0k3-0-0"><span data-offset-key="ek0k3-0-0"><span data-text="true">We&apos;re sorry to hear you have received the wrong item.&#xA0;</span></span></div></div><div data-block="true" data-editor="csbu1" data-offset-key="et95o-0-0"><div data-offset-key="et95o-0-0"><span data-offset-key="et95o-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="csbu1" data-offset-key="9q1t7-0-0"><div data-offset-key="9q1t7-0-0"><span data-offset-key="9q1t7-0-0"><span data-text="true">To help us resolve this quickly, please follow these steps:</span></span></div><p><br></p></div><ol><li data-block="true" data-editor="csbu1" data-offset-key="812k5-0-0" style="font-weight: bold;"><div data-offset-key="812k5-0-0" style="line-height: 2;"><span data-offset-key="812k5-0-0"><span data-text="true"><strong>Use our return portal:</strong></span></span><span data-offset-key="812k5-0-1"><span data-text="true"><strong>&#xA0;You can find the link&#xA0;</strong></span></span><strong><a href="https://tbco.loopreturns.com/#/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="812k5-1-0"><span data-text="true">here</span></span></a></strong><span data-offset-key="812k5-2-0"><span data-text="true"><strong>.</strong></span></span><strong><br></strong></div></li><li data-block="true" data-editor="csbu1" data-offset-key="8o18d-0-0" style="font-weight: bold;"><div data-offset-key="8o18d-0-0" style="line-height: 2;"><span data-offset-key="8o18d-0-0"><span data-text="true"><strong>Provide details:</strong></span></span><span data-offset-key="8o18d-0-1"><span data-text="true"><strong>&#xA0;Enter your order number, email, or postcode.</strong></span></span></div></li><li data-block="true" data-editor="csbu1" data-offset-key="bofa5-0-0" style="font-weight: bold;"><div data-offset-key="bofa5-0-0" style="line-height: 2;"><span data-offset-key="bofa5-0-0"><span data-text="true"><strong>Select the faulty item:</strong></span></span><span data-offset-key="bofa5-0-1"><span data-text="true"><strong>&#xA0;Choose the item and select &quot;wrong item received&quot; as the return reason.</strong></span></span></div></li><li data-block="true" data-editor="csbu1" data-offset-key="1pume-0-0" style="font-weight: bold;"><div data-offset-key="1pume-0-0" style="line-height: 2;"><span data-offset-key="1pume-0-0"><span data-text="true"><strong>Upload photos:</strong></span></span><span data-offset-key="1pume-0-1"><span data-text="true"><strong>&#xA0;Share clear images of the product.</strong></span></span></div></li></ol><div data-block="true" data-editor="csbu1" data-offset-key="9iao0-0-0"><div data-offset-key="9iao0-0-0"><span data-offset-key="9iao0-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="csbu1" data-offset-key="ei7eg-0-0"><div data-offset-key="ei7eg-0-0"><span data-offset-key="ei7eg-0-0"><span data-text="true">Once we receive your return request, our team will process it within 2-3 business days.</span></span></div></div>

What do I do if I received the wrong item?

If you have placed a large order your items may be arriving over two shipments. We are sorry to hear there is an item missing!. Please contact us immediately upon noticing and we will be more than happy to help. We will require the following:. Please

<p id="isPasted" style="text-align: center;"><em><span style="font-size: 15px;"><strong>If you have placed a large order your items may be arriving over two shipments.</strong></span></em></p><p>We are sorry to hear there is an item missing!</p><p>Please contact us immediately upon noticing and we will be more than happy to help. We will require the following:</p><ul style="list-style-type: circle;"><li style="font-size: 16px; line-height: 2;">A clear image of the outer packaging to check for any damage</li><li style="font-size: 16px; line-height: 2;">Images of the products and tags of the items you did receive, please insure the information side of the tag is displayed.&#xA0;</li><li style="font-size: 16px; line-height: 2;">A image of the shipping label on your order &#xA0;</li></ul><p>Please ensure you have checked your order thoroughly before getting in touch, we wrap products together to reduce waste.</p>

A item is missing from my order

<div data-block="true" data-editor="8u2md" data-offset-key="e2nq8-0-0" id="isPasted"><div data-offset-key="e2nq8-0-0"><span data-offset-key="e2nq8-0-0"><span data-text="true" style="font-size: 16px;">We&apos;re sorry to hear about the issue with your order.</span></span></div></div><div data-block="true" data-editor="8u2md" data-offset-key="9rumb-0-0"><div data-offset-key="9rumb-0-0"><span data-offset-key="9rumb-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="8u2md" data-offset-key="952gb-0-0"><div data-offset-key="952gb-0-0"><span data-offset-key="952gb-0-0"><span data-text="true" style="font-size: 16px;">To help us resolve this quickly, please follow these steps:</span></span></div><p><span style="font-size: 16px;"><br></span></p></div><ol><li data-block="true" data-editor="8u2md" data-offset-key="68v4i-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="68v4i-0-0" style="line-height: 2;"><span data-offset-key="68v4i-0-0"><strong>Use our return portal:</strong></span><span data-offset-key="68v4i-0-1"><strong>&#xA0;You can find the link&#xA0;</strong></span><strong><a href="https://tbco.loopreturns.com/#/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="68v4i-1-0"><span data-text="true">here</span></span></a></strong><span data-offset-key="68v4i-2-0"><strong>.</strong></span></div></li><li data-block="true" data-editor="8u2md" data-offset-key="52i69-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="52i69-0-0" style="line-height: 2;"><span data-offset-key="52i69-0-0"><strong>Provide details:</strong></span><span data-offset-key="52i69-0-1"><strong>&#xA0;Enter your order number, email, or postcode.</strong></span></div></li><li data-block="true" data-editor="8u2md" data-offset-key="9ldp3-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="9ldp3-0-0" style="line-height: 2;"><span data-offset-key="9ldp3-0-0"><strong>Select the faulty item:</strong></span><span data-offset-key="9ldp3-0-1"><strong>&#xA0;Choose the item and select &quot;Damaged/Faulty&quot; as the reason.</strong></span></div></li><li data-block="true" data-editor="8u2md" data-offset-key="8ucmg-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="8ucmg-0-0" style="line-height: 2;"><span data-offset-key="8ucmg-0-0"><strong>Upload photos:</strong></span><span data-offset-key="8ucmg-0-1"><strong>&#xA0;Share clear images of the damage.</strong></span></div></li></ol><div data-block="true" data-editor="8u2md" data-offset-key="fe3cj-0-0"><div data-offset-key="fe3cj-0-0"><span data-offset-key="fe3cj-0-0"><span data-text="true" style="font-size: 16px;">Once we receive your return request, we&apos;ll process it within 2-3 business days.</span></span></div></div><div data-block="true" data-editor="8u2md" data-offset-key="f9mb3-0-0"><br></div>

I have received a faulty/damaged item

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