Order Queries

How to add a Gift Message to my order?

We offer one complimentary gift note at checkout, you can find the option to add this in your cart. Just tick ‘Add a free gift note’, and you can then type your message. Unfortunately gift notes are not available on orders shipped within the US. Plea

Can I make changes to my order?

Once your order has been placed it is unlikely we are able to make changes. Our warehouse are super speedy, so it can be difficult to make amendments even shortly after your order has been placed. Currently, we are unable to add a product or swap the

I placed more than one order, can they be shipped together?

We can't currently combine separate orders into one shipment. If you place multiple orders, each will be shipped individually and processed as a separate purchase. To receive all your items in one shipment, be sure to add them into the same order.

My order arrived with incorrect/missing embroidery?

We are so sorry to hear this!. Please contact us and provide the information below information. Our team will then look into this for you -

Can I cancel my order?

Our warehouse are super speedy, so it can be difficult to make amendments or cancel an order once it has been placed. We'll always endeavour to make these changes where possible, so please reach out to our team here. We are not always able to stop an

Why have I been informed the item I ordered is not available?

In exceptional circumstances of high demand (limited edition collaborations and limited quantity restocks) it is possible for our system to oversell an item. Placing an order does not guarantee product availability in these cases. If this happens, we

Can I change the delivery address, once my order has been placed?

Once an order is placed, it is unlikely we will be able to make changes. Please contact us here with your order number and new address, and we will try our best to help.

I want to pay in GBP, but it is not allowing me to check out

Any orders being shipped to another country do have to be placed through the relevant website. Unfortunately, we are unable to place an order in GBP and ship it outside the UK.

I received a fraud verification email

Our system provider will raise any orders that are suspected of fraud. Our team will reach out to you to help verify the fraud hold. Please contact us here if you are unsure if the email is legit.

Why has no one responded to my message yet?

As a UK-based brand we are online from:. 9am to 5pm (GMT)  |  Mon, Tue, Wed, Fri. 10am to 5:30pm (GMT)  |  Thurs. Our team aim to respond to all emails within 72 hours, and we'll try to get back to you as soon as possible. If you have not received a

What do I do if I received the wrong item?

A item is missing from my order

If you have placed a large order, your items may be arriving over two shipments. We are sorry to hear there is an item missing!. Please contact us immediately upon noticing, and we will be more than happy to help. We will require the following:. Plea

I have received a faulty/damaged item

How does pre-order work?

If you have ordered a pre-order product, the estimated ship date for the item can be found on the product page. Any additional products within the order will be shipped at the same time. If you would like any products that are not on pre-order to arr