All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched from the following Monday. EU Standard Delivery is on average 3-

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched from the following Monday.</span></p><p dir="ltr"><span style="text-decoration:none;">EU Standard Delivery is on average 3-10 working days, depending on country and distance.</span></p><p dir="ltr"><span style="text-decoration:none;">EU Express Delivery is on average 1-2 working days, depending on country and distance.</span></p><p dir="ltr"><span style="text-decoration:none;"><em>Please note standard delivery to Denmark, Finland and Sweden is local locker collection. Express delivery is door-to-door.</em></span></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><div style="text-align: center;">EU Standard delivery</div></td><td style="width: 50.0000%;"><div style="text-align: center;">&#x20AC;4.95 on orders over &#x20AC;150&#xA0;<br>&#x20AC;9.95 for orders under &#x20AC;150</div></td></tr></tbody></table><p><br></p><p dir="ltr"><span style="text-decoration:none;">Please note that if you&apos;ve selected our embroidery service, this will add 3-4 working days to your order delivery time.</span></p><p dir="ltr"><span style="text-decoration:none;">We will keep you updated on its progress, so you&apos;ll always know what&apos;s happening. If you need your order quickly, do get in touch and we&apos;ll do our best to help.</span></p><p dir="ltr"><span style="text-decoration:none;">Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We&apos;ll always endeavour to make these changes where possible, so please reach out to our team here.</span></p>

How long does shipping take?

We cover all duties and taxes on all orders. Need your order faster? Express shipping options are also available at checkout; this will need to be ordered before 12pm GMT. Gift cards do not count towards the free shipping minimum. Would you like to s

<p dir="ltr" id="isPasted">We cover all duties and taxes on all orders. Need your order faster? Express shipping options are also available at checkout; this will need to be ordered <strong id="isPasted">before 12pm GMT.</strong></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><div style="text-align: center;">EU Standard Delivery </div></td><td style="width: 50.0000%;"><div style="text-align: center;" id="isPasted">&#x20AC;4.95 on orders over &#x20AC;150&#xA0;<br>&#x20AC;9.95 for orders under &#x20AC;150</div></td></tr></tbody></table><p dir="ltr"><br></p><p dir="ltr"><span style="text-decoration:none;">Gift cards do not count towards the free shipping minimum.</span></p><p dir="ltr"><span style="text-decoration:none;">Would you like to ship to multiple addresses? Please put through a separate order for each address.</span><br><br><span style="text-decoration:none;">Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient&apos;s door!<br id="isPasted"><br></span></p><p><br></p>

How much is delivery?

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TBCo

Shipping & Delivery 🚚

What is your returns policy?

How long will my refund take?

Can I return two separate orders in one package?

My return label is not working, what should I do?

Can I return or exchange a gift?

Can I return a product if it has embroidery on it?

Can I get a price adjustment for an item I’ve already purchased?

Do I need proof of postage?

How do I create a return?

Returns & Refunds ⏎

Shipping Policy

Express Shipping delivery conditions

Who pays for import duties and taxes?

Where does this store ship to?

My order has been shipped, but I did not receive a tracking link?

My tracking link is not working?

How to track my order?

PO Boxes and Armed Forces addresses

How are my items packaged?

Is the packaging sustainable?

What should I do if my parcel hasn't arrived?

UK & Rest of World

Canada

Australia

Can I cancel or make changes to my order?

I have received a faulty/damaged item

What do I do if I received the wrong item?

A item is missing from my order

My order arrived with incorrect/missing embroidery?

How to add a Gift Message to my order?

I placed more than one order, can they be shipped together?

Why have I been informed the item I ordered is not available?

I want to pay in GBP, but it is not allowing me to check out

I received a fraud verification email

Why has no one responded to my message yet?

How does pre-order work?

How do gift cards work?

Order Queries 📦

Where are your blankets and scarves made?

What's the difference between a Blanket Scarf & a Small Blanket?

Why aren't they all made in Scotland?

I can't find my family's Clan Tartan on your website - do you not carry all tartans?

When will an item be re-stocked?

Why is my product a different colour to the website?

What to do if my product is faulty?

My product is faulty, but my purchase is outside of the 30 days return?

My product is faulty, but my purchase was more than 6 months ago?

When will Triangle Scarves be re-stocked?

What are the differences in wool types?

What does recycled wool mean?

What is the best way to care for wool?

Which wool type is the softest?

Is your wool cruelty free?

Is your cotton sustainably sourced?

Where is your wool sourced from?

What are the 30% recycled fibres in your recycled blankets?

What dye do you use on your wool?

Natural and Recycled Fibres

What are your different blanket sizes and options?

What are your different scarf sizes?

Do we offer custom size products?

Why do some items appear with a sale price and full price option?

How can I add a picnic carrier to my picnic blanket?

Product sizing

Product Questions 🙋‍♀️

Why is my discount code not working?

Will you be having any sales? Where may I find a discount?

Do we offer student discount?

Do we offer Blue Light/NHS discount?

Sales & Discounts ﹪

How does embroidery work?

Why can't I add embroidery to a certain product?

Do you embroider logos?

What characters can be embroidered?

Embroidery 🪡

Do you offer bulk order discounts?

Do you offer corporate/employee/business gifting?

How do I become a Wholesale stockist?

B2B 🤝

Where is your store?

What are your opening times?

Can I return/exchange orders?

Can I collect an online order?

Do you stock all products in the shop?

TBCo Store 🛍️

What is TBCo Ai Assistant?

What is TBCo Ai Assistant? 🤖