All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched from the following Monday. Please note that if you've selected o

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched from the following Monday.</span></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><div style="text-align: center;">AU Delivery&#xA0;</div><div style="text-align: center;">UPS</div></td><td style="width: 50.0000%;"><div style="text-align: center;">Average 5-7 working days</div><div style="text-align: center;">Shipping cost is dependant on location and has to be calculated at checkout.</div></td></tr></tbody></table><p><br></p><p dir="ltr"><span style="text-decoration:none;">Please note that if you&apos;ve selected our embroidery service, this will add 4 working days to your order delivery time.</span></p><p><br></p><p dir="ltr"><span style="text-decoration:none;">We will keep you updated on its progress, so you&apos;ll always know what&apos;s happening. If you need your order quickly, do get in touch and we&apos;ll do our best to help.</span></p><p><br></p><p dir="ltr"><span style="text-decoration:none;">Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We&apos;ll always endeavour to make these changes where possible, so please reach out to our team</span><span style="text-decoration:none;"><a href="https://tbco.com/pages/contact-us?_gl=1*1vxsp1m*_up*MQ..*_gs*MQ..&amp;gclid=Cj0KCQjwlrvBBhDnARIsAHEQgOR_cmmmP9BcN9kPYtwjyrl0uhlG_O_LRdJd7k57yQxz3Q08MAupsKQaAncPEALw_wcB&amp;gbraid=0AAAAADlxCIxyRATIHvmIuZSyXL73BZxe5"> here</a></span><span style="text-decoration:none;">.</span></p>

How long does shipping take?

Delivery charges vary by exact location and item, so enter an address at checkout for your estimate. Enjoy FREE shipping on orders over $295! And no worries, we cover all AUS duties and taxes. Gift cards do not count towards the free shipping minimum

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Delivery charges vary by exact location and item, so enter an address at checkout for your estimate.</span></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><div id="isPasted" style="text-align: center;">AU Delivery&#xA0;</div><div style="text-align: center;"><br></div></td><td style="width: 50.0000%;"><div id="isPasted" style="text-align: center;">Average 5-7 working days</div><div style="text-align: center;">Shipping cost is dependent on location and has to be calculated at checkout.</div></td></tr></tbody></table><p dir="ltr"><br></p><p dir="ltr"><span style="text-decoration:none;">Enjoy FREE shipping on orders over $295! And no worries, we cover all AUS duties and taxes.</span></p><p dir="ltr"><span style="text-decoration:none;">Gift cards do not count towards the free shipping minimum.</span></p><p dir="ltr"><span style="text-decoration:none;">Would you like to ship to multiple addresses? Please put through a separate order for each address.</span><br><br>Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient&apos;s door!<br id="isPasted"><br>We offer a reduced packaging option at checkout, where your items will be packaged with TBCo design tissue paper in an eco-friendly mailing bag. Please note that fragile and gift box products will come in our standard boxed packaging. Customers can choose to create a gift box, which will be packaged in our signature TBCo gift box. &#xA0;</p>

How much is delivery?

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TBCo

Australia

Shipping

How to add a Gift Message to my order?

Can I make changes to my order?

I placed more than one order, can they be shipped together?

My order arrived with incorrect/missing embroidery?

Can I cancel my order?

Why have I been informed the item I ordered is not available?

Can I change the delivery address, once my order has been placed?

I want to pay in GBP, but it is not allowing me to check out

I received a fraud verification email

Why has no one responded to my message yet?

What do I do if I received the wrong item?

A item is missing from my order

I have received a faulty/damaged item

Order Queries

Where does this store ship to?

Tracking and updating your order

Next day delivery conditions

UK & Rest of World

US & Canada

What is your returns policy?

How do I return an item?

Can I return a product if it has embroidery on it?

Can I exchange a gift?

Can I get a price adjustment for an item I’ve already purchased?

How long will my refund take?

My return label is not working, what should I do?

Can I return two separate orders in one package?

Do I need proof of postage?

How do I create a return?

Returns

Where is your store?

What are your opening times?

Can I return/exchange orders?

Can I collect an online order?

Do you stock all products in the shop?

TBCo Shop

How does embroidery work?

Why can't I add embroidery to a certain product?

Do you embroider logos?

What characters can be embroidered?

Embroidery

Where are your blankets and scarves made?

What's the difference between a Blanket Scarf & a Small Blanket?

Why aren't they all made in Scotland?

I can't find my family's Clan Tartan on your website - do you not carry all tartans?

When will an item be re-stocked?

Why is my product a different colour to the website?

What to do if my product is faulty?

My product is faulty, but my purchase is outside of the 30 days return?

My product is faulty, but my purchase was more than 6 months ago?

When will Triangle Scarves be re-stocked?

What are your different blanket sizes and options?

What are your different scarf sizes?

Do we offer custom size products?

Why do some items appear with a sale price and full price option?

How can I add a picnic carrier to my picnic blanket?

Product sizing

Product

What are the differences in wool types?

What does recycled wool mean?

What is the best way to care for wool?

Which wool type is the softest?

Is your wool cruelty free?

Is your cotton sustainably sourced?

Where is your wool sourced from?

What are the 30% recycled fibres in your recycled blankets?

What dye do you use on your wool?

Natural and Recycled Fibres

Do you offer bulk order discounts?

Do you offer corporate/employee/business gifting?

Corporate

How do I become a stockist?

Wholesale

Why is my Welcome 10% discount not working?

Will you be having any sales? Where may I find a discount?

Do we offer student discount?

Do we offer Blue Light/NHS discount?

Sales & Discounts

How are my items packaged?

Is the packaging sustainable?

Packaging

How to track my order?

My order has been shipped, but I did not receive a tracking link?

PO Boxes and Armed Forces addresses

Delivery

Who pays for import duties and taxes?

Duties & Taxes

What is TBCo Ai Assistant?