What should I do if my parcel hasn't arrived?Updated 2 months ago

We want to make sure your TBCo pieces find their way to you safely so you can start enjoying them. If your package is taking a little longer than expected and you have had no communication from the courier, or the tracking details suggest it might be lost by the courier, please check our Help Centre here for our expected delivery times and personally reach out to the courier. If this does not resolve your matter, please contact our team here.

To help us investigate and find a resolution swiftly, you must contact us within 30 days of the original expected delivery date.

Please note: Regrettably, if you reach out to us after this 30-day window has passed, the courier's tracking window closes, and we will be unable to provide a resolution or initiate a claim for the lost parcel.