What is TBCo Ai Assistant?Updated a month ago

What is TBCo's AI Assistant?

You might have noticed a super speedy response from us – that's our AI Assistant. It's a tool we've implemented to help us provide you with quick and helpful answers to your questions.

Why are you using an AI Assistant?

As a small team of just two, we're always looking for ways to improve our customer service and respond to your inquiries as quickly as possible. The AI Assistant helps us do just that.

Where does the AI Assistant get its information?

All the information the AI Assistant provides comes directly from us. We've written all the guidance and sourced answers from our website's FAQ section. So, you can trust that the information is accurate and reliable.

Does this mean I'm only talking to a robot?

Not at all! While the AI Assistant provides the initial response, our customer experience team still sees every email. We carefully review all feedback and interactions, even those handled by the AI. This ensures we continue to improve and provide the best possible support.

Can I still provide feedback or ask follow-up questions?

Absolutely! Please feel free to reply to any email, even if it came from the AI Assistant. Your feedback is invaluable to us, and we're always happy to answer any further questions you may have.

What if the AI Assistant doesn't answer my question correctly?

We're constantly working to improve the AI Assistant's accuracy. If you find that it hasn't provided the right information, please reply to the email and let us know. Our team will jump in and provide a personalized response.

In short, our AI Assistant is here to help us help you faster! We're committed to providing excellent customer service, and this tool is just one way we're making that happen.